Feedback and Performance
As a Presales Technical Solutions Engineer @ Altinity
I took ownership of Altinity.Cloud platform sales and was able to drive sales up to 65% in 9 months.
- Initiated and nurtured technical sales relationships with 120+ prospective and existing clients
- Developed product demo presentations, and negotiated 60+ successful enterprise deals
- Reduced cost by up to 50% on 'free trials' by implementing an efficient pre-sales strategy
- Boosted customer engagement by 70%
As a SAAS Application Support Engineer @ Upland Software
I've earned a proven track record for being a creative problem solver and an excellent communicator.
I earned multiple bonus packages from my manager as a 'Thank you' from the executives for achieving excellent written and verbal feedback from 200+ Platinum-level enterprise clients over 2.5 years.
- I achieved 1500+ "Excellent" feedback for taking ownership of technical issues with rapid turnaround
- Championed the use of user feedback in SAAS product improvements, resulting in 50% boost in customer satisfaction ratings.
- Conducted technical research to develop effective solutions and bug fixes
- Authored 50+ technical documentations and troubleshooting articles
- Supervised team members, and shared technical knowledge
- Automated support processes and repetitive tasks using Python programming language
